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How to Submit a Dispute Ticket on LoongBuy

2026-01-30

When Quality Control (QC) fails or your items arrive damaged, LoongBuy's dispute system is your primary tool for protection. This step-by-step guide explains how to effectively submit a dispute ticket, upload necessary evidence, and manage the process to secure a refund or appropriate compensation.

Step 1: Access the Dispute Center

Log into your LoongBuy account and navigate to "My Orders." Find the specific order with the issue and click the "Open Dispute" or "Submit Ticket" button. This will direct you to the official dispute form.

Step 2: Fill Out the Dispute Form Accurately

Provide clear and complete information in the form:

Order Number:
Dispute Type:
Detailed Description:

Step 3: Upload Strong Supporting Evidence

This is the most critical step for a successful claim. Compulsory evidence includes:

QC Photos/Video from LoongBuy:
Your Own Photos/Video:
Screenshots:

Ensure all files are clear and the issues are well-visible.

Step 4: State Your Desired Resolution

Clearly state what you expect as a fair solution:

Full or partial refund.

Replacement of the item.

Store credit or compensation coupon.

Being reasonable increases the chance of a swift resolution.

Step 5: Submit and Monitor Your Case

After double-checking all information, submit the ticket. You will receive a Case NumberMy Tickets" section or your email for updates from LoongBuy's support team. They may request additional information.

Pro Tips for a Smooth Process

Act Quickly:
Be Professional:
Follow Up:
Know the Policy:

By following this guide, you can effectively use LoongBuy's dispute system to resolve issues and protect your purchases. Remember, thorough documentation and clear communication are key to a successful outcome.